FAQ Alara

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FAQ Alara

Frequently Asked Questions 


  1. How do I place an order?

Ans: Following are the steps to place an order successfully:

  • When browsing through our web, Go to Shop page or category from main menu you can enter the quantity in the tab provided next to the product you wish to buy ‘ADD TO CART’ Go to check out page and enter required details and place your order.
  • You will receive an email/SMS of sales invoice which verifies that we have received your order
  • Your Order will be confirmed via phone call by our Customer service and proceeded for delivery
  1. How long will my order take to arrive?

Ans: You will be provided with a tracking ID in order to keep a track of your order.

Orders normally take 2-4 business days to arrive;

International orders normally take 7-8 business days.

  1. Can I cancel the order?

Ans: Your order cannot be canceled once you check out. However, you can cancel the order when you receive a verification call from our customer service. Return and exchange policy shell apply once the order has been placed.

  1. Do you take orders over phone call or WhatsApp?

Ans: Yes, you can place your order on WhatsApp or phone call on our number +92-332-2221414. Please ensure to provide the picture of the product you wish to purchase.


  1. What Payment methods are accepted?

Ans: (For domestic clients only) Bank transfer and cash on delivery

For international payments, you can Bank remit the Amount or send through West Union.

  1. What does cash on delivery mean?

Ans: If you chose cash on delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery.

  1. Is cash on Delivery service offered to international clients?

Ans: No. it is a service offered only Pakistan

  1. Can I get a refund?

Ans: kindly read our Return and exchange policy for further details.


  1. Do you ship internationally?

Ans: Yes, we ship internationally!

Note: Delivery charges for international orders vary according to the weight of parcel and the region of delivery.

  1. How to Track my order?

Ans: Go to footer menu, and you will see the option to track you order. Click that and enter your details You will get to know the order status.